Contact My Pay
Have a question or need help doing something with your gift card? There’s always a way to reach us.
FAQ
Your Gift card account
Please contact your my may payment card issuer for information about your account or card transaction data. This helps ensure that access to the information is only provided to authorized individuals, subject to your issuer’s verification processes
MyPay has a zero Liability Policy. It is the customers responsibility to safeguard purchase and information.
Safety + Security
Be aware of any email message that requests personal data—such as passwords, PINs or your social security number—or sends you to a website that asks for such information. These messages may involve the illegal practice of “spoofing,” or forging an email address to resemble another, legitimate address and business. Remember to never send personal information via an email. If you have received an email that spoofs my pay, please notify my pay of the specifics of the illegal email.
It’s important for consumers to know that my pay will not call or e-mail cardholders to request their personal account information. My pay call centers do not initiate outbound telemarketing calls. Consumers should not respond to any e-mails or phone calls with requests for any personal card information and are advised to immediately report the situation to local law enforcement as well as the financial institution that issued their card.
If you are a customer or vendor experiencing, or being affected by, a security incident that is caused by, or may impact, a my pay product or service
Accepting Visa
My Pay does not set or service merchant accounts, but if you would like to accept my pay at your business, please contact a my pay acquirer
Questions for My Pay
The issuer that provided you my pay card, is able to answer most of your questions regarding paying your bill online, checking your balance, or disputing a charge. Visit the Contact us page for more information.