Have a lost or stolen card?
No need to worry, we are here to help. Contact our team of Customer Care Professionals and they will make sure you’re able to continue securely paying for what you need, anywhere in the world Gift cards are accepted.
Chat with us
Chat now with one of our Customer Care Professionals.
3 easy steps to a replacement card
1. Contact Us
We’re available by chat to help you. Click the start chat button
2. Deactivate your card
My pay card representative will deactivate your lost or stolen gift card. In the event your card was stolen, this may help prevent fraud.
3. Get a new card
My pay card will work with you to replace your gift card within 24 to 72 hours
In case of an emergency
We can arrange to get you an emergency replacement card asap. Just start chat and we will block your card (if the card number is known). Then, following approval, you can also get an emergency card replacement within one to three business days.*
FAQ
A my pay representative will be able to assist you in filing a lost or stolen card report.
A my pay representative will be able to assist you in reporting fraud
Contact my pay support immediately.
My pay has a Zero Liability Policy*